Terms and Conditions - House Clearance Surrey

Welcome to our House Clearance services in Surrey. Please read the following Terms and Conditions carefully before engaging our services. By utilizing our services, you agree to be bound by these terms.

1. Definitions

• Service Provider: Refers to our company offering house clearance services.
• Client: The individual or entity requesting our house clearance services.
• House Clearance: The process of removing unwanted items from a residential property.

2. Scope of Services

Our House Clearance services in Surrey include the removal, sorting, and disposal of unwanted items from residential properties. This may encompass:

• Furniture removal
• Appliance disposal
• Clothing and textiles clearance
• Document and paper shredding
• Recycling and environmentally responsible disposal

Additional Services

Should clients require specialized services such as on-site sorting or donation coordination, these can be arranged upon request. Additional charges may apply based on the complexity and volume of items.

3. Booking and Scheduling

Clients can schedule house clearance services by contacting us through our designated channels. Upon booking, clients will receive a confirmation detailing the date and time of the service.

• Advance Booking: It is recommended to schedule at least 48 hours in advance to ensure availability.
• Rescheduling: Requests to reschedule should be made at least 24 hours prior to the booked time.

4. Pricing and Payment

Our pricing structure is based on the volume of items, complexity of the clearance, and any additional services requested.

• Estimates: Clients will receive an estimate prior to the commencement of work.
• Payment Methods: We accept cash, credit/debit cards, and bank transfers.
• Payment Terms: Payment is due upon completion of the service unless otherwise agreed upon.

5. Client Responsibilities

Clients are expected to:

• Provide access to the property on the scheduled date and time.
• Ensure that all valuable items are either removed by the client or specifically requested for clearance.
• Obtain necessary permissions or consents if the property is co-owned or occupied by others.

Liability

While we take utmost care in handling clients' belongings, the Service Provider is not liable for any pre-existing damage to items. It is recommended that clients ensure valuable or fragile items are adequately protected before clearance.

6. Cancellation Policy

Clients may cancel the service without any penalty up to 24 hours before the scheduled time. Cancellations made within 24 hours of the appointment may incur a cancellation fee equivalent to 25% of the estimated service cost.

7. Environmental Responsibility

We are committed to environmentally responsible disposal practices. Items suitable for recycling or donation will be directed accordingly to minimize landfill waste.

• Recycling: Electronic waste, metals, and other recyclable materials will be processed through certified recycling centers.
• Donations: Usable items will be donated to local charities or organizations to benefit those in need.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Amendments

We reserve the right to modify or amend these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

10. Privacy Policy

We respect the privacy of our clients. Any personal information collected during the provision of services will be handled in accordance with our Privacy Policy, ensuring confidentiality and security.

Data Protection

All client data is stored securely and is accessible only to authorized personnel. We do not share client information with third parties without explicit consent, except where required by law.

11. Termination

Either party may terminate the service agreement with written notice under the following circumstances:

• Material breach of the Terms and Conditions by either party.
• Inability to perform the agreed-upon services due to unforeseen circumstances.

Effect of Termination

Upon termination, any outstanding payments for services rendered up to the termination date are immediately due. All work in progress will be halted, and any collected items will remain the property of the client.

12. Indemnification

Clients agree to indemnify and hold harmless the Service Provider against any claims, liabilities, damages, or expenses arising out of the client's misuse of our services or violation of these Terms and Conditions.

13. Force Majeure

The Service Provider shall not be liable for any failure to perform its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, war, strikes, or governmental restrictions.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between the client and the Service Provider regarding the house clearance services, superseding any prior agreements or understandings.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Feedback and Complaints

We value client feedback and strive to address any complaints promptly. Clients are encouraged to communicate any concerns directly so that they can be resolved amicably.

Procedure

• Clients should submit complaints in writing, detailing the issue encountered.
• The Service Provider will acknowledge receipt of the complaint within 48 hours and aim to resolve it within seven business days.

17. Intellectual Property

All materials, including written content, logos, and trademarks used in the provision of house clearance services, are the intellectual property of the Service Provider and are protected by applicable laws.

18. Assignment

Clients may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Service Provider.

Service Provider's Rights

The Service Provider reserves the right to assign or transfer its rights and obligations to third parties in the event of a corporate restructuring or sale of business operations.

19. Notices

All notices related to these Terms and Conditions must be submitted in writing and will be deemed effective upon receipt by the other party.

Methods of Delivery

• Email
• Postal Service

20. No Waiver

Failure by the Service Provider to enforce any provision of these Terms and Conditions shall not constitute a waiver of future enforcement of that or any other provision.

Thank you for choosing our House Clearance services in Surrey. We are committed to providing efficient and responsible clearance solutions tailored to your needs.